General Terms and Conditions (Online Shop)

§ 1 Scope and provider

(1) These General Terms and Conditions apply to all orders that you place in the online shop of The Craftshop GmbH, Siebensterngasse 52, AT 1070 Vienna, shopify@thecraftshopvienna.com , 0043-660-2606699.

(2) The range of goods offered in our online shop is aimed exclusively at buyers who are at least 18 years old.

(3) Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. These General Terms and Conditions shall therefore also apply to all future business relationships with companies, even if they are not expressly agreed upon again. The inclusion of General Terms and Conditions
Any terms and conditions of a customer that contradict our General Terms and Conditions are hereby rejected.

(4) The contract language is exclusively German.

(5) You can access and print the currently valid General Terms and Conditions on the website.

§ 2 Conclusion of contract

(1) The presentation of goods in the online shop does not constitute a binding offer to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop.

(2) By clicking the button “Order now and pay”, you submit a binding offer to purchase.

(3) Upon receipt of your purchase offer, you will receive an automatically generated email confirming that we have received your order (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your purchase offer. A contract is not yet concluded by the confirmation of receipt.

(4) A purchase contract for the goods is only concluded when we expressly declare acceptance of the purchase offer or when we send the goods to you – without prior express declaration of acceptance.

§ 3 Prices

The prices stated on the product pages include VAT (within the European Union) and other price components and are subject to the respective shipping costs.

§ 4 Terms of payment

(1) Payment is made by invoice in advance,

(2) For advance payment, we will provide you with our bank details in the order confirmation. The invoice amount must be transferred to our account within 7 days of receipt of the invoice.

§ 5 Offsetting/Right of retention

(1) You are only entitled to a right of set-off if your
Counterclaim has been legally established or has not been
is disputed.

(2) You may only exercise a right of retention if your counterclaim is based on the same contractual relationship.

§ 6 Delivery; Retention of Title

(1) Unless otherwise agreed, the goods will be delivered from our warehouse to the address you specify.

(2) The goods remain our property until the purchase price has been paid in full.

§ 7 Cancellation policy

In the event that you are an end consumer, i.e. you make the purchase for purposes that cannot predominantly be attributed to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

As an end customer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must notify us

To
Company: The Craftshop GmbH
Address: Siebensterngasse 52, A-1070 Vienna
Email: shopify@thecraftshopvienna.com

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use any standard withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same
The payment method you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back.

To

Company:

Address:

E-mail:

Fax:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*)

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if notification is made on paper)

Date

(*) Delete as appropriate.

End of the cancellation policy

(1) The right of withdrawal does not apply to the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

(2) Please avoid damage and contamination. Please return the goods to us in their original packaging, including all accessories and packaging components. Use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods against transport damage to avoid claims for damages resulting from inadequate packaging.

(3) Please call us at 0043-699-11 599 529 before returning the goods to notify us of the return. This will allow us to allocate the products as quickly as possible.

(4) Please note that the modalities referred to in paragraphs 2 and 3 above are not a prerequisite for the effective exercise of the right of withdrawal.

§ 8 Transport damage

(1) If goods are delivered with obvious transport damage, please report such defects immediately to the deliverer and contact us as soon as possible.

(2) Failure to file a complaint or contact us will not affect your statutory warranty rights. However, it will help us assert our own claims against the carrier or transport insurance.

§ 9 Warranty

(1) Unless expressly agreed otherwise, your warranty claims are governed by the statutory provisions of the GewRÄG.

(2) If you are an end consumer, the limitation period for warranty claims for used items is two years, in deviation from the statutory provisions. This limitation does not apply to claims for damages resulting from injury to life, body, or health or from the breach of a material contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely, as well as to claims for other damages based on an intentional or grossly negligent breach of duty by the user or his vicarious agents.

(3) In all other respects, the statutory provisions shall apply to the warranty.

§ 10 Liability

(1) Unlimited liability: We are liable without limitation for intentional misconduct and gross negligence, as well as in accordance with the Product Liability Act. For damages resulting from slight negligence, we are liable for injury to life, body, or health.

(2) Furthermore, the following limited liability applies: In the case of slight negligence, we are only liable in the event of a breach of a material contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on whose compliance you may regularly rely. Liability for slight negligence is limited to the damages foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. This limitation of liability also applies to our vicarious agents.

§ 11 Final provisions

(1) Should one or more provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.

(2) Contracts between us and you shall be governed exclusively by Austrian law, excluding the provisions of
United Nations Convention on Contracts for the International Sale of Goods (CISG, “CISG”).

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